Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms under which orders placed on keemayah.com may be cancelled, returned, or refunded. By placing an order, you agree to the conditions below.

1. Order Cancellation

• Orders can be cancelled before dispatch only
• Once an order has been shipped, cancellation is not permitted
• To request cancellation, contact us immediately at support@keemayah.com

2. Returns Policy

Returns are accepted only in the following cases:

• Product received is damaged
• Incorrect product delivered

Requests must be raised within 48 hours of delivery along with clear images or videos as proof.

3. Refunds

• Refunds are initiated only after verification and approval
• Refunds will be processed within 7–10 working days
• Refund amount will be credited to the original payment method
• Shipping and handling charges are non-refundable

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with your order ID and supporting images. Upon approval, a replacement or refund will be provided.

5. Non-Refundable Items

• Opened or used products
• Products damaged due to misuse
• Orders placed under promotional or clearance sales

6. Contact Information

For any cancellation, return, or refund-related queries, please reach out to us at:

📧 support@keemayah.com